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How to Build Customer Loyalty in Your Dropshipping Business?

Consider the brands you return to over and over again. What drives your loyalty? Often, it’s not only their products but their overall brand identity— their values, customer experience, and community engagement—that leaves a lasting impression.

Dropshipping is forecasted to grow to $557.9 billion by 2025, which means having great products is not enough anymore in this crowded marketplace. One effective method to build customer loyalty, create repeat purchases and set your brand apart is by implementing a well-thought-out loyalty program. This blog explores effective strategies to cultivate and sustain strong customer relationships in dropshipping businesses, ultimately enhancing repeat purchases, and referrals, and boosting profitability.

Part 1: What’s Dropshipping?

Dropshipping is essentially about playing the role of an intermediary without needing to manage any physical stock. When your customer places an order, you purchase the product from a third-party supplier—like a wholesaler or manufacturer—who then ships it directly to your customer. This setup is great because it eliminates the need for large inventories and reduces the cost of investing in unsold inventory. If a particular item becomes a hot seller, you can easily adjust your offerings without being stuck with outdated products and ensure your business is responsive to new trends.  


Apps like Dropshipman will be your one-stop platform for comprehensive dropshipping solutions. They streamline your processes with seamless order automation and management, enhancing the flexibility of your online business by handling sourcing and fulfillment. They provide the support you need so you can focus on delivering your promises and driving business growth without physically interacting with any products.

Part 2: Why is it Crucial to Understand Your Customers?

Identifying the right target audience is key to success in dropshipping. Your target audience includes your potential customers. By clearly defining who these potential customers are, you can narrow down your marketing strategies to effectively reach them.

A well-defined target audience offers several advantages, such as significantly boosting sales. Understanding who your customers are enables you to craft marketing campaigns that deeply resonate with them, thereby enhancing conversion rates. This will also help you increase marketing efficiency. By targeting your efforts toward the appropriate audience, you save both time and resources, ultimately maximizing your return on investment. Finally, it strengthens your brand identity.

Understanding the needs and preferences of your potential customers allows you to align your brand messaging and product offerings more closely with their expectations, fostering greater brand loyalty and recognition. 

Part 3: How to Build Customer Loyalty

1. Implementing Effective Loyalty Programs

Once you understand your audience and have your dropshipping up and running, the next question is how to retain customers and encourage repeat purchases. Loyalty programs like Ako Marketing: Loyalty and Retargeting are excellent strategies in dropshipping, this strategy transforms one-time shoppers into loyal, returning customers. The right type of loyalty program for you will depend on your specific business model and customer base. Here are different approaches to consider:

dropshipping customer service
  • Points Programs: Allow customers to accumulate points for each purchase, which can later be exchanged for discounts or free products. This straightforward and engaging system can motivate additional spending and frequent visits. For example, imagine you have a dropshipping store that specializes in eco-friendly home goods. Each time a customer purchases items like reusable straws or biodegradable cleaning products, they earn points. Accumulating 500 points might earn them a discount on their next purchase or a free product. This system not only encourages repeat purchases but also keeps customers engaged and returning for more.
  • Tiered Rewards and VIP Membership: Create a system where customers earn different levels of rewards based on their spending. As customers spend more, they unlock increasingly valuable benefits. This approach encourages larger purchases to achieve higher reward tiers. This can make customers feel valued and more connected to your brand. Let’s go back to the eco-friendly business products. You could set up Bronze, Silver, and Gold membership tiers. Customers reach the Bronze tier by spending up to $250, earning them perks like exclusive newsletters, birthday gifts and early access to new eco-conscious products. Spending over $500 promotes them to Silver, granting them a special 10% discount on all orders and invitations to sustainability webinars. Achieving over $1,000 in purchases advances them to Gold, where they enjoy benefits such as free shipping, premium customer support, and annual eco-friendly gifts. This approach not only motivates customers to increase their spending but also deepens their connection to the brand and its values.

These programs not only encourage purchases but also help build a stronger relationship between your customers and your brand, leading to sales and satisfaction.

2. Elevating Customer Service in Dropshipping

Exceptional customer support is a must for repeat purchases in dropshipping. Here’s how you can improve your customer service and build loyalty:

  • Quick Response Times: Ensuring that consumer queries and issues are addressed fast is important. Customers recognize automatic replies, which can substantially improve their overall satisfaction and reduce their frustrations.
  • Personalized Interactions: Tailor your interactions to offer a private contact. When customers are addressed via name and their previous interactions are taken into consideration, they feel extra valued and connected to your brand. 
  • Proactive Support: By anticipating potential issues and addressing them proactively, you can prevent problems before they affect your customers. This approach not only solves challenges efficiently but also demonstrates your dedication to customer care.

Customer service tools can significantly improve the efficiency and effectiveness of the customer service experience you are providing. 90% of consumers say they are willing to spend more with companies that personalize the customer service experience. To improve your customer service you can consider implementing these: 

  • Live Chat Software: Live chat gives your customers instant access to your support team, get their questions answered in real-time making them feel as a priority.
  • Customer Relationship Management: Managing your customer data and interactions, improves your customer relationship and boosts retention by providing insights that can be used to personalize future communications.
  • Automated Help Desks: Help Desks can resolve common inquiries quickly, allowing your customer service team to focus on more complex questions and increasing overall efficiency. 

For dropshippers looking for an effective solution to improve their customer service, apps like Gorgias are a great choice. Compared to other apps in the market, this app was built specifically for e-commerce stores. It integrates features like live chat, automation, and a unified dashboard that integrates all customer interactions from different channels into one space. This not only speeds up response times but it makes it easier to provide personalized support. So you can ensure your customer service is efficient and highly responsive, increasing customer satisfaction and loyalty.

3. Leveraging Customer Feedback 

Customer reviews are vital to the success of your dropshipping store. They play an important role in improving your online presence, establishing trust with prospective customers and building loyalty with your current customers.  It’s estimated that 77% of consumers frequently consult reviews while shopping online, and this trend is steadily increasing.

Understanding the customer journey and ensuring each step is effortless is important, especially when it comes to leaving reviews. By making the review process straightforward, you not only value your customers’ time but also enhance the likelihood of gathering insightful feedback. Integrating Judge.me with your Shopify store can simplify this process, 

Rewarding customers for their feedback is an effective way to strengthen their connection to your brand. Offering special deals or exclusive rewards for providing honest opinions can build a positive relationship and deepen their trust.

Effectively managing your reviews can significantly improve your Shopify store’s reputation and competitive edge. Ako Marketing Loyalty and Retargeting app in partnership with Judge.me, seamlessly allows you to incentivize customer reviews, boosting feedback and rewarding engagement. For instance, by setting up a product review loyalty campaign that offers 250 points with the Ako Marketing: Loyalty and Retargeting app, you can encourage customers to leave reviews and reward them with points toward their next purchase, enhancing both loyalty and customer engagement.

4. Consistent Communication

Regular interaction with your customers can change the way they perceive and interact with your brand. Newsletters and updates provide consistent information that will make your customers feel important. This communication helps build consistency and develop customer loyalty that can increase sales because you are their go-to source for products in your niche. 

To keep your customers engaged and consistently interested in your dropshipping store it is important that the products you share resonate with them. Here are some ways to ensure your communication is effective and impactful.

  • Maintain Regular Contact: Develop a plan to send newsletters, updates and promotions to keep your brand fresh in customers’ minds.
  • Personalize your messaging: Tailor each interaction to call out customers by name and reveal their purchase history or browsing habits, and make each interaction feel personalized and relevant.
  • Provide valuable content: Write informative articles, offer insider tips, or update your audience on the latest trends in your products. This is not only profitable but also informs your audience.
  • Include eye-catching images: Make your email notifications attractive by using high-quality images and vibrant images, significantly increase customer engagement
  • A clear call to action: Make sure every communication has a direct call to action, encouraging customers to explore new products, take advantage of promotions, or interact more with your brand.

Leveraging Klaviyo’s Email Marketing and Push Notifications using the Ako Marketing: Loyalty and Retargeting Integration, you can optimize your marketing communications by using advanced email marketing and push notification tools. Klaviyo offers segmentation capabilities, allowing you to create highly targeted emails tailored to different segments of your audience. Features like A/B testing enable you to optimize your emails for maximum effectiveness, and push notifications can also provide an immediate way to engage customers directly with relevant updates. 

By integrating Klaviyo with Ako Marketing: Loyalty and Retargeting app, you can enhance your marketing efforts significantly and increase repeated purchases. For example, you can provide VIP customers with special discounts or update them on their accumulated loyalty points and the rewards they’re eligible for soon. This approach enhances the tailored feel of your communications and reinforces customer loyalty by acknowledging their continued engagement.


Building customer loyalty in a dropshipping business is more than just a strategic advantage—it’s an important ingredient for success. By understanding dropshipping, leveraging an effective loyalty program, and prioritizing excellent customer service, your business can cultivate lasting relationships that boost repeat purchases and referrals. Remember, the goal is to create a memorable brand experience that resonates deeply with your audience. Implementing these strategies will not only set you apart from competitors but also drive sustainable growth and profitability.

Akohub provides an all-in-one Shopify loyalty retargeting app – Ako Marketing, to foster the growth of Shopify stores. The Ako Loyalty Program enhances customer retention with VIP Tiers and various points-earning opportunities like Referrals, Signups, Reviews, Birthdays, and 1-click Social Login. Key features include seamless points redemption at checkout, Instagram Automation for shoppable messages, a CRM Dashboard for deeper insights, and the Ako Marketing Funnel to boost retargeting conversions while reducing ad costs. Feel free to try it from the Shopify App Store!


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