<p>We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. If your customer encounters a problem that needs to return the product to us, please read the following terms.</p>
<p>ALL DISPUTES SHALL BE OPENED ON DROPSHIPMAN OTHERWISE, DROPSHIPMAN WILL BLOCK YOUR ACCOUNT PERMANENTLY.</p>
<p>Dropshipman offers a quicker dispute solution and will appreciate it a lot if you provide:</p>
<ol>
<li>Photos/videos of the damaged item. Please send us the materials to prove the damage.</li>
<li>Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.</li>
<li>(Optional) Tracking number of the item. If Dropshipman asks for a return of the item, you need to send the tracking number to prove that you returned it.</li>
</ol>
<p>How to request a refund:</p>
<ol>
<li>Shoot us an email at <a href="mailto:support@dropshipman.com" target="_blank" rel="noopener noreferrer">support@dropshipman.com</a> or contact customer service directly on app.</li>
<li>Send photos/videos of the damaged product and screenshots of dispute.</li>
</ol>
<p><img src="http://api-erp-admin.dropshipman.com/upload/2022-04-07/1649315913-退货.jpg" alt="" /></p>
<p> </p>
<h3><strong>Except the important interpretation, Dropshipman will make Refund, Resend, or Accept the Return for any of the following cases:</strong></h3>
<h4>1. Damaged Products.</h4>
<p>Dropshipman offers a full refund or a replacement if products arrived are badly damaged.</p>
<p>Dropshipman offers a partial refund or a replacement if products arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.).</p>
<p>Notes:</p>
<ol>
<li>For fragile products, refund is highly recommended.</li>
<li>For damaged packing box, Dropshipman cannot offer any refunds or other after-sale services due to the long-distant international delivery.</li>
<li>For ordinary products, Your clients shall complain or open dispute to you within 3 days after packages are delivered.</li>
<li>For electronic products, Your clients shall complain or open dispute to you within 7 days after packages are delivered.</li>
<li>For artificially destroyed, Dropshipman cannot offer any refunds or other after-sale services.</li>
</ol>
<h4>2. Orders Delayed.</h4>
<p>Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from Dropshipman warehouse. Following countries and shipping methods may be different:</p>
<ol>
<li>For orders shipped to the USA, it is after 45 days counting from the date that order departed from Dropshipman warehouse.</li>
<li>For Brazil, it is after 110 days counting from the date that order departed from Dropshipman warehouse due to the strict customs clearance at Brazil.</li>
</ol>
<p>Notes:</p>
<p>Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.</p>
<h4>3. Orders not Received.</h4>
<p>If Your clients do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.</p>
<p>Notes:</p>
<ol>
<li>The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Dropshipman takes no responsibility if products have been lost.</li>
<li>If the logistics company provides return service to China, Dropshipman will put the products to your private inventory and will not refund for it when we receive the returned items.</li>
<li>Dropshipman cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistics companies.</li>
</ol>
<h4>4. Incorrect or Missing Products.</h4>
<p>Dropshipman has a strict quality control process before products are dispatched. Dropshipman will deal with incorrect or missing products as follows:</p>
<ol>
<li>For incorrect products, Dropshipman offers a full refund or replacement.</li>
<li> For products with wrong color, size which doesn’t affect product function, etc., Dropshipman offers partial refund.</li>
<li> For parts missing which doesn’t affect product function, Dropshipman may refund partially or resend the missing part; for parts missing which affect product function, Dropshipman will resend the product only.</li>
<li> For accessories, Dropshipman will resend the accessories.</li>
</ol>
<p>Notes:</p>
<p>For size problem, Dropshipman will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.</p>
<h4>5. Orders Cancellation.</h4>
<p>For orders cancellation, Dropshipman offers a full refund before products been processed by warehouses.</p>
<p> </p>
<p><img src="http://api-erp-admin.dropshipman.com/upload/2022-04-07/1649315780-退款.jpg" alt="" /></p>
<h3><strong>Cases that Dropshipman does not make refunds:</strong></h3>
<h4>1.Order delivered</h4>
<p>Dropshipman will not deal with the refund or resend if the tracking information shows the order is delivered.</p>
<h4>2.Package unclaimed</h4>
<p>If the package is unclaimed, it will be returned to the Dropshipman. We will stock the package in your account and will not refund you.</p>
<h4>3.Tracking information alert</h4>
<p>Dropshipman will not offer a refund or resend if the tracking information shows alerts with reasons are listed as below:</p>
<p>a) Incorrect/insufficient Address.<br />b) No Such Number.<br />c) Unknown recipient.<br />d) Refused.<br />e) Do not pick up in time.<br />f) No safe delivery location.<br />g) Uncleared customs.<br />h) Others.</p>
<h4>4.Exceptions / non-returnable items </h4>
<p>Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. <br /><br />Unfortunately, we cannot accept returns gift cards.</p>
<p> </p>
<h3><strong>Important Interpretation:</strong></h3>
<h4>1. Deadline of Opening Dispute.</h4>
<p>ou cannot open dispute if order status is closed. Your dispute cannot be resolved when tracking information from third party is untraceable.</p>
<p>Notes:</p>
<ol>
<li>For bulk purchase order, the close date usually is around 30 days.</li>
<li>Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.</li>
</ol>
<h4>2. Force Majeure.</h4>
<p>Dropshipman takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Dropshipman will notify you by Dropshipman App, Skype, Email, Line, WhatsApp etc.</p>
<h4>3. Shipping Method Limits.</h4>
<p>Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Dropshipman lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:</p>
<p>PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；</p>
<p> </p>
<p><strong>4. Destination Limits.</strong></p>
<p>Due to limited international transportation, Dropshipman will not accept any disputes when your orders are shipped to the following countries:</p>
<p>Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.</p>
<h4>5. Return.</h4>
<p>Dropshipman does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.</p>
<p>If you urge to return the product, please pay attention to the following aspects:</p>
<ul>
<li>You need to return the product within 10 days after receiving it.</li>
<li>The product is in good condition and does not affect the secondary sales.</li>
<li>You need to pay the shipping cost.</li>
<li>You can only return the product to Dropshipman China warehouse.</li>
</ul>
<h4> 6. Others</h4>
<p>Dropshipman will deny the disputes caused by the following reasons:</p>
<ol>
<li>Your shopper does not like the product.</li>
<li>Item doesn’t match the listing description, such as inaccurate measurement.</li>
<li>Product smells unusual.</li>
</ol>
<p>If you’ve returned the product, please send the tracking number to our customer service.</p>
<p> </p>

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspe...

Refund Policy

<p>Hi, Dear merchants!</p>
<p>A new patch for December:</p>
<ul>
<li>Mapping! A new feature for variant unavailable, change supplier and create a bundle. <a href="https://www.dropshipman.com/blogs/my-products/advanced-product-editing-mapping" target="_blank" rel="noopener noreferrer">Please check here.</a>
</li>
<li>Chrome extension can now save configuration. (Thanks <span>TecFokus Team :D)</span>
</li>
<li>We have optimized customer information to ensure that 95% of orders can be placed smoothly. Orders are also reminded of errors according to AliExpress rules.</li>
</ul>
<p>Version preview:</p>
<ul>
<li>Keep the warehouse(The "Ship from" option) you specify. </li>
</ul>
<p>If there are any features you desire, please shot us a message direct to service@dropshipman.com ????</p>

Hi, Dear merchants! A new patch for December: Mapping! A new feature for variant unavailable, change supplier - learn more Drops...

Patch 2020-12 Notes 

<p>Hi, Dear merchants!</p>
<p>We have update a patch for September:</p>
<ul>
<li>Chrome Extension is online now, Start using the extension when you browse <strong>categories</strong>, <strong>store</strong>, <strong>wishlist</strong> or <strong>search for products</strong> on AliExpress.(Check <a href="/blogs/my-products/how-to-add-aliexpress-products-to-dropshipman-by-chrome-extension" target="_blank" title="add products to DropShipMan by Chrome Extension" rel="noopener noreferrer">here</a> for more details about Chrome Extension.)</li>
<li><span>Download images in Media section of products.</span></li>
<li><span>Override product with or without title, description and images.</span></li>
<li><span>In <strong>Settings</strong> &gt; <strong>Prices rules</strong> &gt; <strong>Apply for existing products</strong> to update price rules for all products.</span></li>
</ul>
<p> </p>

Hi, Dear merchants! We have update a patch for September: Chrome Extension is online now, Start using the ex - learn more Dropsh...

Patch 2020-09 Notes 

<p>Hello world!</p>
<p>Our dropshipping app is launched on shopify Now!</p>
<p> </p>
<p>The existing feature include:</p>
<h3>Import products from AliExpress</h3>
<p>As one of the partners of AliExpress, we synchronize product information by accessing the API of AliExpress. Only need the product link or product id, we can get the corresponding product information.</p>
<p> </p>
<h3>Edit product</h3>
<p>Before importing products to shopify, Product can be edit in our app, including title/collections/tags/type/description.</p>
<p> </p>
<h3>Bulk edit variants</h3>
<p>As easy as shopify for sellers to use, we have developed batch selection and modification variants.</p>
<p> </p>
<h3>Detailed delivery information</h3>
<p>We displayed the cost and shipping cost on one page, and quickly calculated the expected revenue based on the price you set.</p>
<p> </p>
<h3>Import product images</h3>
<p>As an important part of the product, pictures are also one of the key points. In addition to importing AliExpress product pictures, we also provide pictures in AliExpress product descriptions for selection</p>
<p> </p>
<h3>Synchronize shopify orders</h3>
<p>We are glad that your business are well. Synchronizing your orders in real time is also one of our jobs.</p>
<p> </p>
<h3>1-click order to AliExpress</h3>
<p>Is this laziness? No, other things are more important and worthy of your doing. Repeat like a machine let's finish.</p>
<p> </p>
<h3>Aliexpress Order tracking</h3>
<p>Our work has not been completed yet, we will keep track of your express delivery.</p>
<p> </p>

Hello world! Our dropshipping app is launched on shopify Now!   The existing feature include: Import products  - learn more Drop...

The new version has been released! 

<div class="Polaris-Layout">
<div class="Polaris-Layout__Section">
<div class="privacypolicy">
<div class="Polaris-TextContainer">
<p>AliExpress Dropshipping Master "the App” provides Dropshipping Services (Dropshipping manage products and orders) "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected and used when you install or use the App in connection with your Shopify-supported store.</p>
<p> </p>
</div>
<div class="space"></div>
<div class="Polaris-TextContainer">
<h2 class="Polaris-Heading">Merchants Information the App Collects</h2>
<p>When you install the App, we are automatically able to access the following personal information from your Shopify account once you have installed the App: Information about you and others who may access the App on behalf of your store, such as your name, email address, phone number. Additionally, we will collect Information, such as Products，Orders and Customers.</p>
<p> </p>
</div>
<div class="space"></div>
<div class="Polaris-TextContainer">
<h2 class="Polaris-Heading">How Do We Use Merchants Information?</h2>
<p>We use the personal information we collect from you in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information relating to our services. We use the product and other information to provide merchants the services state above.</p>
<p> </p>
</div>
<div class="space"></div>
<div class="Polaris-TextContainer">
<h2 class="Polaris-Heading">For Merchants in Europe</h2>
<p>Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.</p>
<p>Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.</p>
<p>Data Retention When you install the App, we will maintain your Information for our records unless and until you uninstall the App, a request will be sent to the App to delete this data.</p>
<p>Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.</p>
<p>Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@dropshipman.com</p>
</div>
</div>
</div>
</div>

 AliExpress Dropshipping Master "the App” provides Dropshipping Services (Dropshipping manage products and or - learn more Drops...

DropShipMan Privacy Policy 

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