We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. If your customer encounters a problem that needs to return the product to us, please read the following terms.
ALL DISPUTES SHALL BE OPENED ON DROPSHIPMAN OTHERWISE, DROPSHIPMAN WILL BLOCK YOUR ACCOUNT PERMANENTLY.
Dropshipman offers a quicker dispute solution and will appreciate it a lot if you provide:
How to request a refund:
Dropshipman offers a full refund or a replacement if products arrived are badly damaged.
Dropshipman offers a partial refund or a replacement if products arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.).
Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from Dropshipman warehouse. Following countries and shipping methods may be different:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
If Your clients do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.
Dropshipman has a strict quality control process before products are dispatched. Dropshipman will deal with incorrect or missing products as follows:
For size problem, Dropshipman will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
For orders cancellation, Dropshipman offers a full refund before products been processed by warehouses.
Dropshipman will not deal with the refund or resend if the tracking information shows the order is delivered.
If the package is unclaimed, it will be returned to the Dropshipman. We will stock the package in your account and will not refund you.
Dropshipman will not offer a refund or resend if the tracking information shows alerts with reasons are listed as below:
a) Incorrect/insufficient Address.
b) No Such Number.
c) Unknown recipient.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns gift cards.
ou cannot open dispute if order status is closed. Your dispute cannot be resolved when tracking information from third party is untraceable.
Dropshipman takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Dropshipman will notify you by Dropshipman App, Skype, Email, Line, WhatsApp etc.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Dropshipman lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；
4. Destination Limits.
Due to limited international transportation, Dropshipman will not accept any disputes when your orders are shipped to the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.
Dropshipman does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
Dropshipman will deny the disputes caused by the following reasons:
If you’ve returned the product, please send the tracking number to our customer service.